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Have questions about the My Service Chart iOS app, need account assistance, or having technical issues? Fill out the contact form below or reach our IT support team directly.
Springfield, Massachusetts 01103
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My Service Chart
iOS & iPadOS Healthcare App
Dedicated IT Support
Our team monitors incoming messages at itsupport@myservicechart.com continuously. Whether you are a healthcare professional, administrative staff, or patient coordinator, we are dedicated to resolving your issue quickly.
Frequently Asked Questions
Find answers to the most common questions regarding account access, app installation, and security.
Q: How do I get an account for My Service Chart?
Accounts for My Service Chart are provisioned directly by your healthcare organization, clinic, or care agency administrator. When your organization creates your profile, you will receive an invitation email containing a secure password setup link. If you have not received your invitation, please contact your organizational administrator or submit a request above.
Q: How do I reset my password?
On the login screen of the iOS app or web portal, tap "Forgot your password?". Enter the email address associated with your staff account and submit. You will receive an email with a secure link valid for 24 hours to reset your password.
Q: Is patient health information (PHI) secure on my Apple device?
Yes. My Service Chart employs end-to-end TLS 1.3 transport security, HIPAA-compliant cloud storage, encrypted sessions, and role-based access control. No unencrypted patient charts are stored locally on your mobile device. Sessions automatically timeout after periods of inactivity.
Q: How do I request account deletion or data removal?
In accordance with Apple App Store policies and privacy regulations, users may request account deactivation or deletion by submitting a request using the form above (selecting "Data Security & HIPAA Privacy") or emailing itsupport@myservicechart.com. Clinical records must be retained in accordance with federal and state medical record retention laws.
Q: The app crashed or encountered an error. What should I do?
Ensure you are running the latest version of the app from the Apple App Store. If the issue persists, submit a report via the form above with your device model (e.g. iPhone 15), iOS version, and the action you were taking when the error occurred so our technical team can reproduce and patch it immediately.